My Facebook, Instagram, or Twitter feed has quit updating, what do I do?

If your Facebook or Instagram feed has quit updating with recent posts it could be possible that you need to Reset or Reconnect the connection within the Apps panel.

Sometimes this happens when the account's password or page details have changed on the social site.

 

1. To Reset or Reconnect your Social connection, select Settings (gear icon) in the Dashboard navigation bar

2. Select Apps under the Settings header

3. You will see your current Third Party App Connections in this panel, find your Facebook/Instagram/Twitter connection:

A) You may notice a red Connection Error over your Social connection, this would warrant you to press the green Reconnect button to reestablish a connection with the account

B) If you are not receiving a Connection Error, you may just need to Reset the feed, which will keep your currently connected social account and pull new data from the social account. Select the blue Reset button to refresh your feed.

Note: After selecting Reset, it may take up to 20 minutes for the feed to refresh and for our system to start adding the posts into your social block. It is a good idea to check your social page or block for the correct feed/page selection, on top of confirming the App connection in settings after pressing Publish.

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