My social media feeds have stopped updating, what do I do?

If your Facebook, Instagram, or Twitter feed has quit updating with recent posts, it could be possible that you need to Reset or Reconnect the connection within the Apps panel.

Sometimes this happens when the account's password or account details have changed in the third party app site. To reset:

1. Select the Settings icon in the gray navigation bar and click on Apps under the Settings header.

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2. You will see your current Third Party App Connections in this panel. Find your Facebook/Instagram/Twitter connection, and check their status.

You may notice a red Connection Error over your social connection. This would warrant you to press the green Reconnect button to reestablish a connection with the account.

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Note: After selecting Reset, it may take up to 20 minutes for the feed to refresh and for our system to start adding the posts into your social block. It is a good idea to check your social page or block for the correct feed/page selection, on top of confirming the App connection in settings after pressing Publish.

 

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