You may want to provide customer service to your site visitors via a live chat option. A live chat feature is an integration that must be inserted via embed/custom code from a third party. Here are a few companies we can recommend that are compatible with our websites:
Reach out to your account manager if you desire to discuss a design integration with one of these third parties, they will have more information. Give us a call at (888) 534-2183 if you do not know your account manager or would just like more information!