Account/Billing
Manage your Different Websites
If you have more than one website in your account, they will all be visible through the Active Site drop-down menu in the gray navigation bar. If you need to locate a certain website, use the “Filter site list” field to type in your website name and ...
"Can I get access to a site that has expired?"
To access a site that has expired, you must switch the account to a paid plan. Feel free to email our support team at support@gospacecraft.com and we can help work with you to retrieve access.
Legacy Subscription Packages
Below are the pricing options available to you from within your account: Once you are ready to get started on a new subscription, log in to your account and upgrade your subscription through the Account settings.
Change Ownership of a Site
There are two different options for changing the site ownership, depending on if the site Owner has access to their email that is associated with the subscription or not. If the Owner has access to their email: 1. Click on your site name in the gray ...
Receive an Invoice for Your Subscription
Our billing system will automatically email you a paid receipt after your subscription renews. We do not manually generate subscription invoices for our customers. We recommend using the automatically generated receipts as documentation of your ...
Sign In with Facebook
To make logging into your SpaceCraft account easier we have allowed the ability to sign in with third-party companies and social media such as Facebook. 1. From the login page, instead of using your email and password for your account on the left ...
Sign In with LinkedIn
To make logging into your SpaceCraft account easier we have allowed the ability to sign in with third-party companies and social media such as LinkedIn. 1. From the login page, instead of using your email and password for your account on the left ...
Sign In with Slack
To make logging into your SpaceCraft account easier we have allowed the ability to sign in with third-party companies and social media such as Slack. 1. From the login page, instead of using your email and password for your account on the left side, ...
Subscription Renewal Information
All paid subscriptions will automatically renew on both the monthly and annual subscription levels. In order to stop your subscription from automatically renewing into a new bill cycle, you will need to cancel your subscription before the month or ...
Change Contact Information, Password, or Delete Your Account
Making a change to your account’s contact information can be done through your Account settings. 1. Select the site name in the gray navigation bar, and select Account. 2. On Account Info page you can view your contact information, change your ...
Edit your Website Subscription or Change your Monthly/Annual Terms
If you would like to change your website's subscription or change from an Annual to Monthly billing cycle, you can do so from your SpaceCraft dashboard. 1. Log into your SpaceCraft account. Scroll down to the bottom of your Dashboard area to see your ...
Cancel Subscription
These steps will show you how to delete a website from your account. Only the designated Owner can delete a site. Once a website has been deleted, your subscription will end. 1. Click on your site name in the gray navigation bar, and select Account. ...
Reset Password
If you forget your password, you can generate a link to reset it through your email. 1. On the spacecrafted.com/login, click on the green Forgot Password? link. 2. Enter in the email address that you are attempting to login with. 3. When you receive ...
Specify who receives Billing Receipt Notifications
By default, our automated system will send the subscription owner a billing receipt every time a transaction processes. The Owner is the person that initially created the website and purchased the subscription, so only one person can have this role ...
Update Credit Card Information/Expired Card
If you need to update the payment details for your subscription, you can do that within your Account settings. Note: Only the Owner on the subscription may edit payment information. (See our Users & Roles guide) Manage payment methods Add a new ...
I received an email saying my credit card is about to expire, what do I do?
If the default credit card on your account is expiring soon, you will receive an automated email asking you to update your credit card information. If you receive this email, please follow the steps in this article to update your credit card ...